Returns & Replacements
The following General Terms and Conditions of Sale regulate the offer and sale of products and / or services on e-commerce Website http://www.leone1947store.com.au (“Website”). Please read these General Terms and Conditions carefully before ordering any products. Leone Australia Pty Ltd, a Company registered in Australia, is the holder of the e-commerce Website http://www.leone1947.com.au. Products purchased on the site ("Products") are sold directly by Leone Australia Pty Ltd. Leone Australia, owns the brand Leone1947 and is the only rights-holder on dominions, logos, trademarks and copyrights applied to the Website and products
1. FIELD OF WEBSITE APPLICATION
1.1 The online store http://www.leone1947store.com.au is reserved for retail sales. Leone Australia offers products for sale exclusively to customers “end users”, i.e. "Consumers". It is considered a “Consumer” any individual who buys goods for purpose not related to any commercial, craftsman or professional activity carried out in his business. If the user is not a "Consumer" is invited to avoid submitting orders on the online store; Leone Australia reserves the right not to process orders placed from users who are not "Consumer" and any orders which does not comply with Leone Australia’s business policy.
1.2 All information contained in the Website does not constitute a binding offer for selling products in any Country or location. Leone Australia accepts purchase orders placed by Customers who reside and indicate as destination, a place situated in Australia. Before starting the purchasing procedure, the Customer must select his Country, if available, from the list on the top right corner of any page (if it has not been automatically detected by the system). Leone Australia does not accept orders requiring deliveries to places in the following list: Destination Territories Excluded Finland, Islands French Guiana, Guadeloupe, Martinique, Réunion, Saint Barthélemy, Saint MartinPortugal Azores MadeiraSpain Canary Islands, Ceuta, Melilla, Plazas de soberaníaUnited Kingdom Gibraltar. There are also some places considered as “remote areas” where we could not be able to deliver. Please contact our Customer Service if you are concerned that this may apply to you. Orders placed by Customers indicating addresses where Leone Australia cannot ship, will be refused.
1.3 The purchase of the Products on the WebSite is allowed to people who guarantee to be at least eighteen (18) years old and are able to form legally binding contracts.
1.4 The sale of the Products on the Website constitutes a distance contract of electronic commerce.
1.5 General Terms and Conditions of Sale applicable are those published at the date of transmission of the purchase order. Leone Australia reserves the right to amend the present general terms and conditions at any time (in consideration of possible regulatory changes). Any changes will be effective from the date of publication on the WebSite
2. ACCEPTANCE OF GENERAL TERMS AND CONDITIONS OF SALE AND CONTRACT CONCLUSION
2.1 English is the available language to conclude the contract. The Customer is required to read with attention these Terms and Conditions, which Leone Australia puts at his disposal on Website, in section “Customer Service“ - Leone1947 for you ”. The Customer is encouraged to download, save or print a copy of it, as well as information about the Right of Withdrawal and any other information that Leone Australia provides on the Website, either before or during the purchase process.
2.3 To conclude the purchase of one or more Products on the Website, the Customer must have a valid e-mail address and meet the necessary legal requirements to stipulate the relative purchase contract. The Customer must fill in the Order Form and send it to Leone Australia, electronically, following the instructions that appear on the WebSite during the order phases.
2.4 By submitting an Order Form through the Website (forward), the Customer unconditionally accepts and agrees to comply with these General Terms and Conditions of Sale in his contract with Leone Australia. In case of disagreement on certain terms contained in these General Sale Conditions, the user is invited not to submit any order form for purchase on the WebSite
2.5 Leone Australia will file the Order forms in a database. The Customer can get access to his Order Form, through the section “ My Leone1947 Shop "on the Website
2.6 Once the Customer has submitted his order, Leone Australia will send an “Order entry confirmation ” email acknowledging the receipt of it. This email shows an extract of the essential elements of the order: personal data entered by the customer, delivery address, details of the products ordered (description and quantity), price details, method of payment, delivery costs, any eventual additional costs as well as information on the Right of Withdrawal and a Summary of General Terms and Conditions of Sale. The Customer undertakes to verify the correctness and to communicate eventual corrections through the online section “Customer Service “.This e-mail message does not constitute acceptance of the order, but only the confirmation of correct receipt of it by Leone Australia proper systems. In the “Order entry confirmation” email, the Customer will also find his personal “Order Number”, which has to be used when communicating with Leone Australia.
2.7 The contract between Leone Australia and the Customer will only be concluded when Leone Australia confirms that the Order has been accepted by email "Order and Shipment Confirmation".
2.8 Any email sent to the Customer acknowledging his order status (such as email of "Request of Further information" or email of "Notification of delivery delay"), or verbal communication about the order must not be considered an acceptance of it. The completion of the contract takes place with the shipment of the ordered products, unless Leone Australia has not notified to the Customer the non-acceptance of it, or the Customer has requested the cancellation of it.
2.9 Leone Australia reserves the right to refuse or restrict orders that do not give enough guarantees of solvency or contain incomplete or incorrect data, as well as order related to products that are no longer available (out of stock) In these sentences, Customers will be informed of order cancellation by email as soon as possible (and in any case within 30 days from the order placement date). In case of payment already completed, Leone Australia provides to refund the Customer for the amount already charged with a reversal of the payment transaction. Leone Australia, also reserves the right to reject orders from any Customer with whom Leone Australia has an ongoing legal dispute regarding a prior order. Leone Australia may cancel any order if it suspects any fraudulent activity and may refuse to process orders from customers with a previous fraudulent order history.In addition, Leone Australia reserves the right to refuse orders placed by:
-customer with whom Leone Australia has (or had) an ongoing legal dispute
-customer who has previously violated terms or purchase contract with Leone Australia
-customer suspected being involved in any fraudulent activity (in particular, fraud related to payments by credit card)
-customer who have issued false identification, incomplete or inaccurate data.
3. PRODUCT INFORMATION AND PRODUCT AVAILABILITY
3.1 The main characteristics of each product are displayed on each “Product information page” on the basis of information provided by manufacturers. Leone Australia, reserves the right to change any Product information page without notice.
3.2 Leone Australia will try the best to represent images as closely as possible to the products offered for sale. The colors of the products, however, may differ from the real ones accordingly to the settings of the computer systems used by the user. The images in the Product Specifications may also differ in shade of color, size, or in connection with any products accessories. For the purposes of the purchase agreement shall prevail the description of the product contained in the order form sent by the client
3.3 On the Website could also be displayed general supporting information to the purchase, such as those found, for example, or in the Glossary Buying Guide. This information are provided as simple generic informative material, not corresponding to real characteristics of a single product. For the purposes of the purchase agreement shall prevail the description of the product contained in the order form sent by the client.
3.4 The availability of each product is shown directly in the related Product information page. Customer may purchase only products available. If the Product status is “Available on demand” the Customer can proceed with its reservation and Leone Australia will order it to the supplier on customer behalf. When the product will be available, Leone Australia will notify the Customer through email.
3.5 Please note that adding a product to the Shopping Cart does not mean mean its automatic reservation to the Customer.The product is still available for purchase by other customers until the submission and the Order confirmation notice by Leone Australia, accordingly with these Terms and Conditions of Sale. It could depend on simultaneous purchase orders on the Website. It is possible, due to technical reasons, that an “available product”, could become out of stock after the transmission of the order, and therefore is necessary to wait for a new supply. In this case, the Customer will be informed immediately by e-mail (“Product reserved” or “delivery delay”) and may request to cancel the order at any time prior to shipment of the product by clicking on “cancel” button contained in the e-mail.
3.6. In case of unavailability of the Product ordered, the Customer will be notified by e-mail immediately and in any case within thirty (30) days from the day following the transmission of the order. If payment has been already completed , Leone Australia simultaneously provides to refund the Customer for the amount already charged with a reversal of the transaction.
3.7 All products are equipped with a fixed tag and a disposable seal. The Customer is required not to remove the tag and seal of the products purchased, because are considered integral parts of it.
4. PRICE, SHIPPING COSTS, TAXES AND DUTIES
4.1 All Prices published on the Website are in $ (AUD). They are inclusive of VAT if the Products are shipped and delivered within Australia. If Products are shipped and delivered to countries not belonging to Australia (when available), prices will not include VAT, neither additional duties and taxes.
4.2 The Website operates in Australia, for this reason all transactions made by Customers will be converted into AUD during the payment phase. Even payments in currencies other than AUD, will be converted into AUD directly in the "checkout" page of the payment gateway. The currency amount is calculated on the ratio of change on the date of order placement. The exchange rate risks are therefore charged to the Customer.
4.3 Leone Australia reserves the right to change the price of Products at any time. It is implied that the Product price that will be charged to the Customer is the one shown shown on the Website at the time of the Order submission. Eventual increase or decrease subsequent to the transmission of the order, will not be considered.
4.4 The Product Price does not include shipping costs. Delivery costs are indicated and charged to the customer, and shall be paid by the Customer with the payment of the Total Order Price.The amount will depend on delivery options, and on quantity, volume, and weight of the shipped articles in relation to their destination. The shipping costs requested by Leone Australia, expressed in AUD, are specifically indicated in the Cart during the purchase procedure and before the conclusion of it.4.5 The Total Order Price (with a separate indication of transport costs) is always shown at the end of the Cart and before Customer proceeds to the transmission of the order (in "Order summary" section). The Total Order Price (resumed also in “Order entry confirmation” and in "Order and shipment Confirmation" emails). The total amount will be the only one due by the Customer in relation to the purchase order. Nothing more is due by Customer, apart of eventual Customs duties and local taxes where applicable.
4.6 Shipment towards other destinations outside Australia (when they will be available) may be subject to duties and taxes, which are levied once a shipment reaches the country. Additional charges for customs clearance must be borne by the recipient. He will pay Custom duties and eventual other local taxes directly to the Courier at the moment of delivery. Customer indemnifies Leone Australia from such taxes, levies and charges. However any possible tax, levy, expense, and duty provided by local country laws are to be entirely borne to the Customers/Recipient.
4.7 In case product’s price is granted on the Website, in the “Product information page” will be clearly indicated the percentage of discount and the full price before discount application.
5. HOW TO PURCHASE
5.1 Purchasing Product on the Website is possible with or without registration. The registration allows the Customer to have a range of additional services, by creating a Personal Profile (for example, he can take control and manage his data, shipping addresses, order history, etc.).
5.2 On the online Catalogue, the Customer chooses selects and adds to Cart the products available and orderable, as described in the relevant “Product Information Page”. During order entry, the Customer is required to provide certain personal information (personal data, data destination, landline number and mobile number, e-mail address); and insert valid details of the credit card of which is legally responsible, or other methods of payment (as envisaged by these Terms and Conditions of Sale).
5.3 Leone Australia reserves the right to request additional information and documentation in order to ascertain the identity and ownership of the Customer to make payment. The Customer warrants that all information provided is true, accurate, and complete.
5.4 At the end of the purchase procedure, in the cart to the section "Order Summary" and, therefore, before proceeding to the transmission, the Customer will be able to identify and correct any data entry errors by following the instructions from time to time indicated on the Website and that will accompany the different phases during the purchase procedure.
5.5 After the placement of the order (forwarded), Customer is invited to print or save an electronic copy of it and still keep the present general conditions of Sale, in compliance with the provisions on distance selling
5.6 The Customer who placed the order with a Log In (means that he is a registered Customer and has created his own profile) will have access to the order and will be able to check its status by accessing to his My Leone1947 Shop and visualizing his own “Order History” while the Customer that has not registered can check the status of his order through the section “Customer Service“.
5.7 After confirming to the customer the correct receipt of the order form, Leone Australia processes the order and verifies the data entered by the customer, payment method, the preparation of the products in the warehouse. In some cases it may need a telephone contact with the customer or request additional documentation.
5.8 Leone Australia communicates the acceptance of order by sending the “Order and Shipment Confirmation” email containing a summary of the information already contained in the Order Form : target data, description and quantity of products ordered, payment method, data delivery, courier and shipment tracking number. The email also contains links about: General Terms and Conditions of Sale, Information on right of Withdrawal, “Customer Service“.
5.9 In case of refusal, Customer will be notified by Leone Australia as soon as possible (and in any event within 30 days from the date of the order placement) by sending an “Order cancellation notice” email containing the reasons. In case of payment already completed, Leone Australia provides contextually to refund the Customer for the amount already charged with a reversal of the transaction.
RETURNING OR EXCHANGING A PRODUCT
Thanks for shopping at Leone 1947. We are more than delighted to assist you in any way possible if you are not 100% satisfied with your purchase.
Once you receive the product you purchased and you find a fault, you have 31 calendar days to return it to us for a full refund or exchange. In order to be eligible for a return, you must ensure the product is returned to us unused and in the condition it was received.
Place the product back in its original packaging and include the receipt or any proof of purchase for us to verify the purchase and process the return.
Once we receive the product, we will send you a notification to let you know the product has been received. Our specialists will then inspect the product and notify you of the status of your return. If all checks out, we will exchange the faulty product with a brand new product and ship it back to you.
We will also refund (via credit card or other payment method used) any shipping costs associated with returning the product back to us. Depending on the policies of your credit card provider, your account will be credited within a specified number of days.
1.2 Ordered the Wrong Product?
If you have accidentally ordered the wrong product, you have 31 calendar days to return it to us for an exchange.
Please note that in this scenario, we will not cover any of the associated shipping cost, and it will be solely up to you to arrange the return of the product for exchanging.